Cancellation and Refunds Policy

1. When you pay

The fee — ₹500 in India, or US$60 outside India — is paid at the time of booking. It confirms your slot and begins the preparation of your chart, which is computed and cross-checked before the session.

Refunds are made in the currency you paid in, to the same method you paid with. Where your bank applied a conversion rate or a foreign transaction fee, we refund the amount we received; the difference caused by your bank's rate or fees is outside our control.

2. Cancelling or rescheduling

Use the link in your booking confirmation email, or write to us. Rescheduling is always free, at any notice — we would far rather move a session than lose it.

3. If you do not attend

If you miss your slot without cancelling, the fee is not automatically refunded, as the chart has already been prepared and the time held. Write to us and we will offer a rescheduled session; where the reason is genuine, we will accommodate it.

4. If we cancel

You are refunded in full, or rescheduled at your convenience — your choice, whatever the notice.

5. If the session is interrupted

If a technical failure prevents a meaningful consultation, we either continue at a rescheduled time at no extra cost, or refund the fee in full. You will never be asked to pay twice for one consultation.

6. If you are dissatisfied

Write to starlitinsights24@gmail.com within 7 days of the session with a brief explanation. Where the complaint is reasonable we refund in full, and we do not require lengthy justification.

7. What is not refundable

Refunds are not available where a consultation was delivered as described and the request is made more than 7 days afterwards, or where a refund is sought because a hoped-for outcome did not occur. As set out in our Terms, no outcome is guaranteed.

8. How refunds are processed

9. Contact

For any cancellation or refund question, email starlitinsights24@gmail.com. We respond within 2 business days.